{"id":1002,"date":"2018-07-09T11:19:52","date_gmt":"2018-07-09T11:19:52","guid":{"rendered":"http:\/\/shoptimizer.local\/?page_id=824"},"modified":"2025-11-12T18:47:35","modified_gmt":"2025-11-12T18:47:35","slug":"ayuda-al-cliente","status":"publish","type":"page","link":"https:\/\/indtesa.com\/en\/ayuda-al-cliente\/","title":{"rendered":"Ayuda al cliente"},"content":{"rendered":"
\n

Preguntas Frecuentes<\/h2>\n\n\n\n
\n
\u00bfC\u00f3mo creo una cuenta?<\/div><\/span><\/span><\/span><\/div>
\n

Puedes crear una cuenta al dar clic al apartado \u201cAcceder\/Registrarse\u201d que se ubica en la secci\u00f3n de la cabecera, despues solo te registras con tu correo electronico, y recibiras un mensaje al correo antes puesto para confirmar tu cuenta y establecer una contrase\u00f1a.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

\u00bfC\u00f3mo cambio mi direcci\u00f3n de env\u00edo?<\/div><\/span><\/span><\/span><\/div>
\n

Las direcciones de envio<\/strong> y de facturaci\u00f3n<\/strong> las puedes gestionar mediante el apartado de My account<\/a> en la secci\u00f3n Direcciones<\/a>.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

\u00bfDebo pagar impuestos sobre las ventas?<\/div><\/span><\/span><\/span><\/div>
\n

Si, el impuesto a pagar es el TAX<\/strong> (Impuesto sobre el Valor A\u00f1adido) y aparece incluido en los precios de los productos.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

\u00bfHacen env\u00edos a mi pa\u00eds?<\/div><\/span><\/span><\/span><\/div>
\n

Actualmente los envios solo estan disponibles en M\u00e9xico<\/strong><\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n\n\n

Devoluciones y Otras Cosas<\/h2>\n\n\n\n
\n
\u00bfCu\u00e1l es su pol\u00edtica de devoluci\u00f3n?<\/div><\/span><\/span><\/span><\/div>
\n

La pol\u00edtica de devoluci\u00f3n esta disponible para revisar aqu\u00ed <\/a>en la secci\u00f3n 18<\/strong><\/p>\n<\/div><\/div><\/div>\n\n\n\n

\u00bfC\u00f3mo recibo atenci\u00f3n al cliente?<\/div><\/span><\/span><\/span><\/div>
\n

Si necesitas de una atenci\u00f3n mas personalizada para cualquier problema puedes comunicarte con nosotros mediante los medios que se indican en nuestra pagina de Contacto<\/a>. O bien mediante el bot\u00f3n de WhatsApp que se encuentra en la parte inferior izquierda.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

\u00bfPuedo pre-ordenar un art\u00edculo que est\u00e1 agotado?<\/div><\/span><\/span><\/span><\/div>
\n

Si, es posible pre-ordenar un articulo agotado mediante el bot\u00f3n de la pagina y nosotros te avisaremos cuando este disponible y apartado para t\u00ed.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

\u00bfC\u00f3mo puedo dejar de recibir notificaciones de su bolet\u00edn?<\/div><\/span><\/span><\/span><\/div>
\n

En el apartado de My account<\/a> en la secci\u00f3n \u201cDetalles de la cuenta\u201d<\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_gspb_post_css":".gspb_container-id-gsbp-1d19626{flex-direction:column;box-sizing:border-box}#gspb_container-id-gsbp-1d19626.gspb_container>p:last-of-type{margin-bottom:0}#gspb_container-id-gsbp-1d19626.gspb_container{position:relative;padding:35px 115px}@media (max-width:575.98px){#gspb_container-id-gsbp-1d19626.gspb_container{padding:15px 20px}}#gspb_container-id-gsbp-1d19626.gspb_container{background-color:var(--wp--preset--color--palette-color-5, var(--theme-palette-color-5, #ffffff))}@media (max-width:575.98px){#gspb_heading-id-gsbp-5a31521{font-size:16px}}#gspb_heading-id-gsbp-5a31521{color:#3826ff;margin-top:0;margin-bottom:0}#gspb_accordion-id-gsbp-f43067a 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